Automated Platform Emails
Gradual makes welcome communication and event reminders easy by providing standard email templates sent out by the platform. While these templates are not editable, some can be turned on and off, and be customized with your community name, logo, and email sender name and address.
💡 Pro Tip: With the exception of the passwordless login emails, all of these emails can be disabled in the dashboard, from within the event, in 'Emails' or by notifying the Gradual team.
Here is a list of the automated emails Gradual automatically sends for your community & events:
General Communication
Welcome Email
When a new member signs up for the community and logs in for the first time, they'll receive a welcome email. The purpose of this email is to introduce them to your community and confirm their sign-up.
If you do not want to send the Welcome Email, you can disable this in the community Settings —> Sign-up Settings and toggling "Enable Welcome Email" on or off
Passwordless Login Email
Gradual doesn't use or store passwords to log in. Instead we use a passwordless login with a unique link sent to the member. When a member enters their information to sign-in, they'll receive an email with this special link which will authenticate them into the platform.
If you're using Single Sign On or Social Login via Linkedin, users won't receive this email.
New Message Notification
When a member receives a new direct message within an event or in the community, they'll receive an email notification containing a digest of their new unread messages and a link to see it in its entirety.
If the member is already online and in the platform, they won't receive this email.
New Forum Engagement
When a member receives a new comment on their Forum post, or someone replies to their Forum comment, they will receive an email notification containing a digest of that engagement activity and a link to the posts. These messages batch activity and send every three hours.
If the member is already online and in the platform, they won't receive this email.
At any time, a member can change their notification settings by selecting their avatar in the upper right and selecting Notification Settings
Event Communication
Event Registration Confirmation
When a member registers for an event, they'll receive an event confirmation. For paid ticket events this will also include their receipt information.
Hybrid event reminders will indicate that they are Hybrid - and send the location details (address) to those who've registered for the in-person experience, and the login access link to those who've registered for the virtual experience. Any hybrid attendees will be sent both sets of information so they can log in or show up to the right location.
If you do not want to send the Registration Confirmation Email navigate to the event, to the Emails tab and uncheck the box under 'Registration confirmation email'.
Pre-Event Reminders
Before your event starts, Gradual will send a reminder to all registrants. All event attendees receive a reminder 24 hours prior to the event start time and meeting and webinar event attendees receive a 30-minute reminder, additionally.
Day Prior Reminder For All Events
If you do not want to send the Day-Prior Email, navigate to the event, to the Emails tab and uncheck the box under 'Reminder email 1 day before the event'.
30 Min Prior Reminder for Meeting Events
If you do not want to send the 30 minute Prior Email, navigate to the event, to the Emails tab and uncheck the box under 'Reminder email 30 minutes before the event'.
Post-Event Survey - Optional
After your event ends, Gradual can send an email to all attendees that includes a link to a post-event survey. Learn more about this email here.
Club Communication
When a user joins a Club, Gradual automatically sends a welcome email, specific to that Club.
Currently, this email cannot be disabled.
