Gradual Support

If the time and date on your device do not match with those on Gradual's server, you will be redirected to the following page when you are attempting to <a href="https://support.gradual.com/en/articles/10071403-faq-troubleshooting-guide-member-login-event-functionality" rel="nofollow noopener noreferrer" target="_blank">connect to your community website</a>:

The connection failed screen, saying the device's date and time are incorrect.

This can be resolved by setting your device's time and date to the current time and date.

If you are using a Mac, please refer to <a href="https://support.apple.com/guide/mac-help/set-the-date-and-time-automatically-mchlp2996/mac" rel="nofollow noopener noreferrer" target="_blank">this guide</a>.

If you are using a PC, please refer to <a href="https://support.microsoft.com/en-us/windows/how-to-set-your-time-and-time-zone-dfaa7122-479f-5b98-2a7b-fa0b6e01b261" rel="nofollow noopener noreferrer" target="_blank">this guide</a>.

- If you are using a Mac, please refer to <a href="https://support.apple.com/guide/mac-help/set-the-date-and-time-automatically-mchlp2996/mac" rel="nofollow noopener noreferrer" target="_blank">this guide</a>.
- If you are using a PC, please refer to <a href="https://support.microsoft.com/en-us/windows/how-to-set-your-time-and-time-zone-dfaa7122-479f-5b98-2a7b-fa0b6e01b261" rel="nofollow noopener noreferrer" target="_blank">this guide</a>.

Fix the "Connection Failed" redirect by correcting your device's time and date.

Setting your Time and Date: Resolving "Connection Failed" Error

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