Event Tickets
You can customize the type of tickets, the number of tickets, and the cost of tickets in your event dashboard for livestream, in person and hybrid events.
Meeting and 1:1 match events do not have customizable ticket types.
Customizing Ticket Types
A "Free Ticket" at $0 cost is automatically set up for all events. From your event dashboard, within Ticket Setup you can edit the Ticket's name and cost, and add any number of types of tickets (with costs associated to them, or not) that your event registrants can choose from when registering.
You can also limit the number of tickets available in each ticket type, and provide a description that will populate on the front end for users to get a better idea of what the ticket includes.
Here is an example of what users will see on the front end:
Paid Ticket Types
If you are setting up a ticket type that has a cost associated with it, a payment gateway will need to be set up. Gradual uses Stripe Connect, and acts as the storefront, so any accounting and reconciliation, disbursements, etc. is handled through your Stripe account. You can issue refunds directly from the Gradual dashboard, though, and it will process from Stripe accordingly.
We don't currently support charging tax on top of tickets, but we suggest including tax in the total and including a note in the ticket description that tax is included in the total ticket price. We don't yet support currency other than USD on the front end.
Reach out to our team to help set up the payment gateway.
Note: If you manually register an attendee in the dashboard for a paid ticket, they will not be charged.
Promo Codes
You can create promo codes to apply discounts to paid tickets when event registrants are checking out.
Learn more about how to create promo codes here.
Invite Only Ticket Types
There are instances where certain ticket types are exclusive to a select audience. Gradual now allows you to set parameters around the access to those tickets or events using invitation-only ticketing.
Learn more about how to set up invitations and invite-only tickets here.
Linking Registration Forms to Ticket Types
For hybrid, livestream and in-person events, you can build unique registration form(s) by ticket type.
Once the registration form is built, following the steps above, you can link the registration form to the correct ticket type.
If you do not see the registration form from the drop down, navigate back to the Registration Form menu and enable, or build and enable the form.
Learn more about registration forms here.