Chat Moderators
Event Chat Moderators
Sometimes you need a few helpful eyes to moderate your event chat and Q&A live. A new role called 'Chat Moderator' can be granted to attendees or folks on your team who need to delete or pin messages and accept questions in real-time on the front end during a live event but shouldn't have access to the dashboard and event settings.
Chat Moderators are event attendees that are assigned within the event dashboard, and per-stage/channel. They do not need to be a dashboard admin, collaborator, or given event permission, and once assigned, they will have access to delete or pin messages, accept and post questions from Q&A and ban disruptive members ONLY from the stage/channel chat thread on the front end of the live event.
Here is a video of how to assign Chat Moderators for livestream events, and how they delete or pin messages. The same steps can be followed to assign Chat Moderators in Hybrid events.
To learn more about the different levels of access to moderate channels and chats, and how to pin or delete messages, check out this resource.
Community Channel Chat Moderators
Chat Moderators can also be granted access to Community-level Channels to delete or pin messages & ban disruptive members in real-time on the front end of the community.
Admins can assign Chat Moderators within the dashboard in the specific Channel's editing page. They do not need to be a dashboard admin to be added but must be a member of the community.
Once assigned, they will have access moderate ONLY from the channel chat thread on the front end of the Channel.
They can pin or delete messages by selecting the three-dot icon in the upper right and either 'Pin to Top' or 'Delete' the message. Deleting messages cannot be reversed and only one message can be pinned at a time.
Note: If a Channel is space restricted, the Chat Moderator must be added to the space to access the Channel on the front end to make edits. Learn more about managing & moderating Channels' access here.
If a member is very disruptive they can also bulk-delete all messages from this member, or ban them from posting in that channel for 7 days. Follow the steps in this guide to learn how to bulk delete and ban members from posting in Channel chat threads.
Auto-Moderation Tools
Gradual has also deployed a number of native moderation features that automatically moderate messaging and chats so they are appropriate and work to deter spamming:
- Basic profanity filter moderation will block messages and return an error to the user if the text contains profanity
- Gradual is currently using a standard available library of profane terms in English. If you have words or phrases that need to be added to the filter parameter, please reach out to the Gradual team
- Basic content filter moderation will block messages and return an error to the user if the text contains blanks or spaces only
- Posts are only received via the frontend UI, so users will be unable to post to the chat via the API or script