Forum Settings & Data

Forum Overview

The Forum Overview tab in the dashboard provides great data and statistics on your Forum.

Forum Statistics

See the number of posts, comments, upvotes and claps in the Forum in a specified timeframe in this graph:

  • Posts: New posts generated in the specified timeframe, including the deleted posts.
  • Comments: New comments and comment replies in the specified timeframe, including any deleted comments.
  • Upvotes and Claps: Upvotes and claps within the specified timeframe, excluding downvotes.

Filter by Forum Board to get a better idea of the activity in each board.


Hot Topics

See your most popular ‘Hot Topics’ in a pie chart, and the proportion of posts with those tags in a specified timeframe. 

Filter by Forum Board to get a better idea of the most popular topics in each board.


Top Activity

Most Active Posts 

A list of the most popular posts (generated by the top number of upvotes and claps) within the specified timeframe, with how many comments, upvotes, and claps each of them has garnered.

Most Active Posters

A list of the most active members posting, generated by the total number of posts made in the specified timeframe with how many posts these members have made. 

Most Active Commenters

A list of the most active members commenting on and replying to posts, generated by the total number of comments and replies they’ve made in the specified timeframe with a count of how many replies and comments they have made. 

Filter by Forum Board to see who are the most active posters and most engaging posts.


Posts & Comments

All posts and comments made on the Forum, whether they have been deleted by the poster or by Forum Moderators can be seen in the dashboard, in the Posts & Comments tab.

Posts

Sort, search, and see all Forum posts, when they were posted, by whom, and to what Board. See the comments, views, or votes they’ve received in detail from this list.

If they are being reviewed due to spam notification, you can see which Forum Moderator has reviewed the post, and when, and see its status. 

Comments

Sort, search, and see all comments, when they were posted, edited, and by whom. Also, see if they’ve received any claps from other members. If they are being reviewed due to spam or other reasons, you can see which Forum Moderator has received the comment and when, and see its status.

Admins that have been added as Forum Moderators can see the most information, as they have access to posts and comments that have been deleted.

Learn how to add Forum Moderators and their access here.


Report Moderation

Admins who are also assigned as Forum Moderators can manage members’ reports of problematic posts and comments in your community’s dashboard, in the Forum menu, in Report Moderation.

Learn more about Forum Moderation here.

Note: For Forum Moderators to see and moderate boards that are space-restricted, they must be members of the Space.


Boards

Forum boards enhance engagement by organizing posts and the access to posts in your Forum. Customize your Forum Boards, and set their access levels and visibility from this tab in the dashboard.

Forum Boards were introduced in April 2024

All posts made before April 18, 2024 have been automatically added to a 'General' forum board. This 'General' board can be customized with branding and verbiage in the dashboard, but posts within cannot be moved to another board by admins, moderators, or post authors.

Add Boards

Add boards to your Forum by selecting the +Add Board button in the upper right-hand side of this dashboard page.

Add graphic assets of a board cover and board page banner to match your branding or use the default graphics provided.

Access

Boards can be accessible to all members, or specific spaces. If a board is restricted to a space, only those members in the space can see the Board and any posts within that Board.

Visibility

Visible boards will be seen in the Forum, and in search results while hidden boards will not appear in the Forum or in search results. Direct links to those hidden boards will only be accessible by Forum moderators.

Customize Boards

Change the graphics, name, subtitle, access, and visibility at any time to boards by selecting the edit icon in line with the Board.


Forum Settings

Customize your community’s Forum and appoint community members as Forum Moderators in the Forum Settings tab. 

Forum Visibility

Customize the visibility of Forum to your members from the dashboard.

Turned On

The Forum will display in the main menu on the front end, and members who have access to the Boards (all members, or space restricted Boards) will be able to access it.

Turned Off

The Forum will not display in the main menu on the front end, and no members will be able to access it. 

If the Forum visibility is turned off, direct links to forum posts, etc. will not work and will send users to a ‘Forum is under construction’ page


Community Info Card

This graphic card provides an overview of your community on the Forum homepage. You can opt to have this shown (by turning on visibility) or hide it on that page (by turning off visibility) in Forum Settings.

By following these steps, customize and change this info card in your community Settings tab.

An example of a Community Info Card

Preferences

Allow users to edit their posts after receiving comments and votes

If a post or comment has not received any reactions or comments, it can be edited by the original poster. Or, you can enable posters to edit their work and comments even after it's received comments and reactions. Simply toggle 'on' the setting to 'Allow users to edit their posts after receiving comments and votes' from this page.

Change the name of “Board” in your forum

Rename what “Board” is called in the forum to whatever you'd like that is 20 or fewer characters. After modifying the menu name, all the associated text will be automatically updated on both the community and in the dashboard.


Likes versus Votes

The reaction mode for Forum posts can be changed to ‘likes’ or thumbs up 👍 versus up/down voting in your community. The platform uses these reactions from members to populate the most popular Forum posts in your community and provide accurate metrics in your dashboard. 

This change must be made by the Gradual team and once made, will reflect on all posts in the Forum.


Forum Moderators

Learn more about Forum Moderators, what capabilities they have and how to add them here.

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