A user must sign up for the community to register for events.
Signing into the community
To find the correct links to send to your members to sign into the community, and register for events, reference this guide.
New User Sign-Up:
Go to the Community URL.
Do any of the following:
Click on the Sign in button at the top right corner of the website.
Select Login or sign up now from a pop-up appearing at the top right corner below the Sign in button.
Click on the Join Community button located near the middle of the website (the exact name of this button may vary slightly depending on the community).
Enter an email address and select Continue.
Note: If your community has implemented external single sign-on (SSO), step 3 will be different.
Fill in all the required information ("sign-up questions") and select Continue.
An email containing a "Magic link" for signing in will be sent to the user's inbox.
In the inbox, open the email and click on the Sign in button.
Note: Users are encouraged to complete their profile with additional information ("onboarding questions") when they return to the Community. A pop-up will appear at the top and a prompt will appear when they attempt to enter text in any chat boxes, or connect with People via messages.
Customize this prompt from your dashboard in Settings → Customization → System Nudges
Existing User Sign-In:
Go to the Community URL.
Do any of the following:
Click on the Sign in button at the top right corner of the website.
Select Login or sign up now from a pop-up appearing at the top right corner below the Sign in button.
Click on the Join Community button located near the middle of the website (the exact name of this button may vary slightly depending on the community).
Enter an email address and select Continue.
Note: If your community adopted external single sign-on (SSO) process, step 3 will be different.
An email containing a "Magic link" for signing in will be sent to the user's inbox.
Go to the inbox to find and open the email, and click on the Sign in button in the email.
Registering for an event
New User Event Registration
Go to the event landing page.
Select the Register button.
A pop-up will appear.
Enter an email address and select Continue.
Note: If your community adopted external single sign-on (SSO) process, step 4 will be different.
Fill in all the required information and select Continue.
Ticket type selection page may appear If there are multiple ticket types. Choose the desired ticket type and select Continue.
Registration questions may appear if they are enabled for the event and selected ticket type. Answer the questions and select Continue to register.
Check the ticket type and select Confirm.
The Join live button may appear if the event is live. Click on the button to join the event.
An event registration email will be sent out if you enabled the "Registration confirmation email" setting for your community. This email contains a direct link to join the event and a calendar invite.
Existing User Event Registration:
Go to the event landing page.
Select the Register button.
Ticket type selection page may appear If there are multiple ticket types. Choose the desired ticket type and select Continue.
Registration questions may appear if they are enabled for the event and selected ticket type. Answer the questions and select Continue to register.
Check the ticket type and select Confirm.
The Join live button may appear if the event is live. Click on the button to join the event.
An event registration email will be sent out if you enabled the "Registration confirmation email" setting for your community. This email contains a direct link to join the event and a calendar invite.
Currently, members can register for events on a mobile device (smartphone, tablet, etc.) and watch events, but cannot engage in interactive 1:1 video calls.