Enable Q&A in meeting, livestream, webinar, or hybrid events from your event dashboard.
Enabling Q&A in events
Livestream and Hybrid events
To enable Q&A or Moderated Q&A in livestream or hybrid events, you will need to navigate to the event dashboard.
Click on Channels on the left-hand menu and select the stage channel where you would like to enable Q&A.
Click on Edit Channel on the top right.
Click on Have Q&A in activity panel to enable Q&A (general Q&A).
Click on Q&A Moderation for moderated Q&A.
Learn more about the difference between general Q&A and moderated Q&A here.
Click on Allow anonymous questions if you want to allow attendees to ask questions anonymously.
Click on Auto-mark questions as answered when replied in text if you want a question to automatically move to the Answered filter when an authorized user posts a text reply. This applies to both public and private replies.
Click on Save on the bottom right to save the settings for this stage channel.
Note: You can limit your attendees to only asking questions through Q&A (as opposed to through chat and Q&A) by deselecting Have chat in activity panel from the edit channel page, or meeting setup and only the Q&A option will appear in the event.
Enabling and configuring Q&A for Meeting sessions
To enable and configure Q&A during meeting room sessions within livestream & hybrid events, navigate to the desired meeting room session in your agenda. Note that there must be a host assigned to that meeting room session if you enable Q&A moderation.
Enabling and configuring Q&A for Roundtable sessions
To enable and configure Q&A during roundtables within livestream & hybrid events, navigate to the Roundtable tab in your event dashboard.
Meeting and Webinar events
You'll enable Q&A within the event dashboard:
Select 'Meeting Room' or 'Webinar Room' from the left hand side menu.
Select the box beside 'Enable Q&A' for general Q&A and select the box beside 'Enable moderated Q&A' for moderated Q&A.
The settings will automatically save. From this page, you can also control whether questions can be asked anonymously and whether questions are automatically marked as answered when an authorized user posts a text reply, including a reply from a panelist.
Roundtables
To enable and configure Q&A during roundtables, navigate to the Roundtable tab in your event dashboard:
Create a new Roundtable or edit an existing roundtable
Select the edit icon in line with an exisiting time slot or add a new timeslot
Select the box beside 'Have Q&A in activity panel.'
Select the box beside 'Q&A moderation' if you'd like questions to be reviewed and approved by hosts before they appear to others on the call
Learn more about the difference between general Q&A and moderated Q&A here.
Click on the box beside 'Allow anonymous questions' if you want to allow attendees to ask questions anonymously.
Click on Auto-mark questions as answered when replied in text if you want a question to automatically move to the Answered filter when an authorized user posts a text reply. This applies to both public and private replies.
Add at least one host to have the best Q&A experience for your attendees.
Hit 'Submit' button to save your work.
Moderating Q&A at events & in roundtables
Native moderation
Gradual has deployed several native moderation features that automatically moderate Q&A questions and entries so they are appropriate and work to deter spamming:
Basic profanity filter moderation will block questions and return an error to the user if the text contains profanity
Gradual is currently using a standard available library of profane terms in English. If you have words or phrases that need to be added to the filter parameter, please reach out to the Gradual team
Basic content filter moderation will block messages and return an error to the user if the text contains blanks or spaces only
Rate limits moderation will block messages and return an error to the user if the text is duplicated or messages are sent in rapid succession
Livestream & Hybrid events - Chat moderators and Event Collaborators
Chat moderators, anyone with Event Permissions, and Event Collaborators can see all questions posed by attendees, and moderate the chat in the Live tab of these types of events.
Chat Moderators and users who have been added as Event Collaborators can see all messages, and sort by questions answered questions, unanswered and deleted questions from the drop-down menu in the upper right of the Q&A tab
If they are moderating chat, they do so on the front end, live, during the event:
Approve questions on the front end during the event, and only those approved questions will appear in the Q&A tab during the event
Pin a question that is being answered or addressed to the top of the Q&A tab during the event (and unpin, if necessary)
Mark question(s) as answered live (and marked unanswered, if necessary)
Reply to questions in writing. If Auto-mark questions as answered when replied in text is enabled, posting a reply will also mark the question as answered and move it to the Answered filter.
Delete questions (and recover them on the front end by chat moderators during the event or by admins in the channel thread in the dashboard)
Clear Q&A board which deletes all questions (questions can be recovered one-by-one on the front end by chat moderators during the event or by admins in the channel thread in the dashboard)
Ban disruptive attendees
Learn more about chat moderators and how to add them to events here.
Roundtables, Meeting and Webinar events - Hosts, Staff, and Event Collaborators
Assigned meeting Hosts, Staff, and Event Collaborators can moderate the meeting event chat and Q&A, and they do so on the front end, live, during the event. In meeting and webinar events, panelists can reply to Q&A questions, but moderation controls remain with hosts, staff, and event collaborators.
Approve questions on the front end during the event, and only those approved questions will appear in the Q&A tab during the event
Pin a question that is being answered or addressed to the top of the Q&A tab during the event (and unpin, if necessary)
Mark question(s) as answered live (and marked unanswered, if necessary)
Reply to questions in writing. In meeting and webinar events, panelist replies also follow this behavior. If Auto-mark questions as answered when replied in text is enabled, posting a reply will also mark the question as answered and move it to the Answered filter.
Delete questions (meeting room questions cannot be recovered if deleted by host)
Clear Q&A board which deletes all questions (meeting room questions cannot be recovered if deleted by host)
Ban disruptive attendees
Learn more about how to assign hosts and staff, and their controls here.
Auto-moderation tools and Settings
Gradual has deployed several native moderation features that automatically moderate posts and comments so they are appropriate and work to deter spamming:
Basic profanity filter moderation will return an error to the user if their text contains profanity
Gradual is currently using a standard available library of profane terms in English.
If you have words or phrases that need to be added to or excluded from the filter parameter, please see below in 'System Moderation Settings'.
Basic content filter moderation will return an error to the user if the text contains blanks or spaces only
Rate limits moderation will return an error to the user if they submit a duplicated post in quick succession
Filter moderation will block all ASCII text and return an error to the user
Admins to the dashboard are exempt from this auto-moderation as they are assumed trusted users.
System moderation settings
You can control profanity filtering across the entire platform from within Settings → System Settings. Changes made here will effect both the Forum and chat messages within events.
You can add words to the auto-moderated list, or add words as exceptions, that would be excluded from the profanity filter and will not be moderated.
