Enable Q&A in meeting, livestream, webinar, or hybrid events from your event dashboard.
Enabling Q&A in events
Livestream and Hybrid events
To enable Q&A or Moderated Q&A in livestream or hybrid events, you will need to navigate to the event dashboard.
Click on Channels on the left-hand menu and select the stage channel where you would like to enable Q&A.
Click on Edit Channel on the top right.
Click on Enable Q&A to enable Q&A (general Q&A).
Click on Enable Q&A Moderation for moderated Q&A.
Learn more about the difference between general Q&A and moderated Q&A here.
Click on Allow anonymous questions if you want to allow attendees to ask questions anonymously.
Click on Save on the bottom right to save the settings for this stage channel.
Note: You can limit your attendees to only asking questions through Q&A (as opposed to through chat and Q&A) by deselecting Enable Chat from the edit channel page, or meeting setup and only the Q&A option will appear in the event.
Enabling and configuring Q&A for Meeting sessions
To enable and configure Q&A during meeting room sessions within livestream events, navigate to the desired meeting room session in your agenda. Note that there must be a host assigned to that meeting room session if you enable Q&A moderation.
Meeting and Webinar events
Select 'Meeting Room' or 'Webinar Room' from the left hand side menu
Select the box beside 'Enable Q&A' for general Q&A and select the box beside 'Enable moderated Q&A' for moderated Q&A
The settings will automatically save. You may control whether questions can be asked anonymously during the event from this page as well.
Moderating Q&A at events
Native moderation
Gradual has deployed several native moderation features that automatically moderate Q&A questions and entries so they are appropriate and work to deter spamming:
Basic profanity filter moderation will block questions and return an error to the user if the text contains profanity
Gradual is currently using a standard available library of profane terms in English. If you have words or phrases that need to be added to the filter parameter, please reach out to the Gradual team
Basic content filter moderation will block messages and return an error to the user if the text contains blanks or spaces only
Rate limits moderation will block messages and return an error to the user if the text is duplicated or messages are sent in rapid succession
Livestream events - Chat moderators and Event Collaborators
Chat moderators and Event Collaborators can see all questions posed by attendees, and moderate the chat.
Chat Moderators and users who have been added as Event Collaborators can see all messages, and sort by questions answered questions, unanswered and deleted questions from the drop-down menu in the upper right of the Q&A tab
If they are moderating chat, they do so on the front end, live, during the event:
Approve questions on the front end during the event, and only those approved questions will appear in the Q&A tab during the event
Pin a question that is being answered or addressed to the top of the Q&A tab during the event (and unpin, if necessary)
Mark question(s) as answered (and marked unanswered, if necessary)
Delete questions (and recover them on the front end by chat moderators during the event or by admins in the channel thread in the dashboard)
Clear Q&A board which deletes all questions (questions can be recovered one-by-one on the front end by chat moderators during the event or by admins in the channel thread in the dashboard)
Ban disruptive attendees
Learn more about chat moderators and how to add them to events here.
Meeting and Webinar events - Hosts, Staff, and Event Collaborators
Assigned meeting Hosts, Staff, and Event Collaborators can moderate the meeting event chat and they do so on the front end, live, during the event.
Approve questions on the front end during the event, and only those approved questions will appear in the Q&A tab during the event
Pin a question that is being answered or addressed to the top of the Q&A tab during the event (and unpin, if necessary)
Mark question(s) as answered (and marked unanswered, if necessary)
Delete questions (meeting room questions cannot be recovered if deleted by host)
Clear Q&A board which deletes all questions (meeting room questions cannot be recovered if deleted by host)
Ban disruptive attendees
Learn more about how to assign hosts and staff, and their controls here.
Auto-moderation tools and Ssettings
Gradual has deployed several native moderation features that automatically moderate posts and comments so they are appropriate and work to deter spamming:
Basic profanity filter moderation will return an error to the user if their text contains profanity
Gradual is currently using a standard available library of profane terms in English.
If you have words or phrases that need to be added to or excluded from the filter parameter, please see below in 'System Moderation Settings'.
Basic content filter moderation will return an error to the user if the text contains blanks or spaces only
Rate limits moderation will return an error to the user if they submit a duplicated post in quick succession
Filter moderation will block all ASCII text and return an error to the user
Admins to the dashboard are exempt from this auto-moderation as they are assumed trusted users.
System moderation settings
You can control profanity filtering across the entire platform from within Settings → System Settings. Changes made here will effect both the Forum and chat messages within events.
You can add words to the auto-moderated list, or add words as exceptions, that would be excluded from the profanity filter and will not be moderated.
