Email updates must be handled by our engineering team, as they require changes to be made on the backend. If you need to update the email address associated with a community member’s profile in Gradual, just reach out to our support team, and we'll take care of it!
How to Request an Email Change
Email updates must be handled by our engineering team, as they require changes to be made on the backend.
Contact our support team at [email protected].
Include the member’s current email and the new email you’d like to use.
Once received, our team will coordinate with engineering to update the email. This process typically takes 2–3 business days.
Need the Change Sooner?
If the member needs access to the community right away, we recommend the following workaround:
Add a second member with the correct email address so they can log in immediately.
Let our support team know, and we can migrate data (such as event history, contributions, messages, etc.) from the original account to the new one. Once complete, we’ll unapprove the duplicate so only one member record remains active.
If you have any questions or need help with a specific situation, reach out to us at [email protected].