Organizations frequently employ firewalls to segregate network traffic and data streams according to their assessed information security risk levels. A corporate firewall may impact the deliverability of a magic link used for Gradual’s passwordless authentication.
If your community members report that they do not receive a magic link to sign in, here are some steps that you may follow to address it.
Have them check their entire inbox for the email - this includes the "All Mail", "Spam", "Archived" and "Trash" folders.
Certain users' email filters might accidentally archive/delete incoming emails
Have them add Sender Email to contacts.
Your community’s Sender Email can be found in your dashboard’s System Settings (Settings → System Settings).
Contact IT Support and ask the email sender domain (the domain name that appears after the @ symbol) to be whitelisted.
If needed, reach out to Gradual Support for the email sender IP addresses that can be whitelisted. (Most systems can whitelist based on the sender domain, however.)
If none of the above helps, reach out to Gradual Support.
The magic link sent to members is valid for 15 minutes, so you may need to send the link again if the time frame has expired.