Offer a community rewards center to recognize your contributors with gifts, swag and other items available for redemption.
This element of the contributions feature utilizes the Points+Badges mode and will not appear in your dashboard unless it is enabled. This is an additional module so reach out to the Gradual team if you'd like to add this element to your community.
Points
Contributors will utilize points to redeem for rewards. They will earn these points through various set contributions in your community.
Establish the point values for your community contributions in the dashboard following these steps. These configurations should be set before you build your rewards center, so rewards are adequately 'priced' in point values.
Lifetime vs. Redeemable points
These point values can be see on a member's profile in the dashboard, and also in member exports.
Lifetime points: The total points recorded for a member, including those points that have been redeemed.
This point value is what is displayed on a member's profile
This point value is used for the contributor board ranking
Redeemable points: The total points available for redemption. Only includes points that have not been redeemed in the past from the rewards center.
This point value is only displayed to the member
You can bulk upload or manually add contributions and points to your members' profiles following these steps.
If you'd like to backfill points for your members, reach out to the Gradual team.
Rewards
Add items to your reward center so contributors are encouraged to earn points and redeem them for valuable things. You can offer physical items like mugs, notebooks, etc. or digital items like gift certificates.
Add Reward Items
Navigate to the Contributors tab, and to the Rewards tab in your dashboard
Select the +Reward button in the top right
Each reward must have a title, image and point value set for 'cost'
Description is optional but will give your members a chance to learn more about the item
You can opt to have the item be eligible for shipping, and if selected, the system will prompt a pop up to ask them for their shipping address during check out
You can choose to list the item then, or keep it unlisted until you're ready
Select 'Add Reward' to save your work
Edit Reward Items
You can change details on rewards, set them as unlisted (or hidden) if they sell out, or change the order in which the items appear from the Rewards tab.
Navigate to the Contributors tab, and to the Rewards tab in your dashboard
To edit an individual reward, select the title of the reward, or the edit icon in line with that reward
Change any of the elements of the reward and select 'Save Reward' to save your work
To change the order of rewards on the front end, navigate to the Rewards tab in the dashboard, and to the Listed tab. Drag and drop the items to the order you prefer.
Browse Rewards
At any time, you can see all the rewards in your account from the Rewards dashboard tab. You can also sort by listed or unlisted to see what's currently visible or hidden from members on the front end or search for certain rewards.
This tab also shows you which admin created the item, and when. It will also show you how many of each item have been redeemed and the current status on if it is listed or not.
Shipping Policy Settings
You can set policy for your shipping that will display on the front end when contributors are redeeming points for items that are being shipped.
Set your shipping policy by navigating to the Rewards tab, and selecting 'Shipping Policy Settings' in the upper right hand side. The policy you list must be no more than 200 characters.
Users will see this policy on the front end, in the redemption pop up when entering their shipping information.
Redemption Orders
All orders placed by your members will appear in the Redemption Orders tab in your dashboard. This is a great place to see current & past orders, and take action on refunds or shipped items.
Data & Exports
The system will show you when all requests were made, by which member and any notes provided by the member. You can also navigate to the users' profiles from here.
Export this list by selecting 'Export' in the upper right, and the system will send a CSV file of all this information to the email inbox of the dashboard admin requesting the export.
Process or Refund orders
Take action on redemption requests from this tab to mark the item as processed, or refunded.
Process request
Mark when an redemption request is being processed by navigating to the Redemption Orders tab, and selectin the edit icon in line with the request, and selct 'Mark as Processed'. The system will prompt you to confirm your action.
Currently, the platform will not alert the contributor when an item has been processed or shippped, but it will email them if it is refunded and their point value is refunded.
Refund request
Mark when a redemption request cannot be fulfilled, and the item must be refunded.
You must select why the redemption is being refunded, so the member can be notified to the reasoning.
Here are the refund reasons you can select from:
Item Out of Stock or Unavailable
Order Cancellation
Defective or Damaged Item
Incorrect Item Received
Shipping Delays or Issues
Points Miscalculation
Limited Time or Promotional Items
Event or Service Cancellations
Redemption not approved
Other
Once confirmed, it will alert the member of the refund by email, and allocate those points back to their redeemable points bank immediately.