Spark up conversations and engagement on your community's content - with a new comment section on videos and blog/resource pages. Members can react and engage through thumbs up reactions, comments and threaded replies.

This feature and its elements are available to all communities and can be turned on for singular content pieces one-by-one, or populated on all content pieces with a system settings change.

This feature and its elements can be turned on for singular content pieces one-by-one, or populated on all content pieces with a system settings change.

If you want all content pieces to have the comment block and/or reactions, elements can be turned on or off in the dashboard.

This feature and its elements can be enabled and visible on singular content pieces, rather than on all content pieces.

Be sure that the feature/elements are turned off at the Settings level (steps above) and then follow the steps below to add it to a single piece of content.

This enablement on the content piece will override the system settings, and the comment block and/or reactions will appear on this content piece.

This allows members to react to content with a thumbs-up vote, to show they 'like' the video or blog.

If this is not selected, the thumbs-up icon will not appear at the base of the content piece.

This allows members to comment on videos, blogs, or resources in the community and reply to other members' comments.

If this is not selected, the comment block will not appear at all, and members cannot comment on the content.

If selected, every single comment and reply must be reviewed and approved by dashboard admins before appearing in the community. These include comments and replies made by the dashboard or content admins. If a comment or reply is edited, it will need to be reviewed again to publish to the front end.

Members will receive an alert that their comment is pending review at the initial posting, and that alert will disappear when the post is published and live (via admin) on the front end.

If turned off, all comments and replies will be approved automatically and appear in the community upon posting.

All comments and replies made on content pieces appear in the dashboard for admins and content collaborators to take action. These include comments made by the dashboard or content admins.

To access all the comments and replies, navigate to the Content tab in your dashboard, and to the Comments page.

You can search by status, comment, commenter or by the piece of content where the comment was made. This page also helps link out to the content piece, the comment in question and gives you a quick glance at engagement, and the status of each comment.

Actions you can take on a comment or reply:

As the admin, you cannot change the text of a comment or reply, but you can take action to hide or publish any comments or replies in the community from the dashboard.

Currently, there are no limits to the number of comments or replies a member can make in a period of time, so if you are concerned with spamming, be sure to turn on 'Comments - Require Review' in the Settings. This allows you to control which comments are published to other members on the front end.

Only published content pieces support comments and reactions, so if you must take action to hide all comments you can unpublish the content piece and it will hide all comments, reactions, and the piece from the front end of the community immediately.

Once this feature is turned on in your community, members can easily react and engage with your content!

Members must be signed in & onboarded to like content pieces, post comments, or threaded replies.

The user's profile will appear on the comment or reply they post and the system will track who posted what comment or reply in the dashboard.

To show they like a piece of content, members can simply click the thumbs-up icon at the base of the content piece.

To comment on the piece of content, members can simply click into the text box, type out their thoughts, and select 'Comment' to enter their comment post. Emojis are also available for members to use!

If this setting is enabled, all members' comments must be reviewed and approved by dashboard admins before appearing on the front end in the community. Once they have posted, they will see a small Pending Review icon appear. Once approved, that comment will be visible to everyone on the front end in the community.

To reply to a comment, members can simply click 'Reply', type out their thoughts, and select 'Reply' to enter their reply. Emojis are also available for members to use!

The system will thread the reply to the original comment or reply to keep it together.

To clap or react to a comment, members can simply click the clap icon and the system will log it as a reaction to the comment or the reply.

If a content piece is restricted to spaces, or members only, the comments and reactions will be available and visible to only those in the space, or only to members who are logged in.

Unpublished content does not support comments, replies or reactions.

Members can sort and filter the comments by Latest or Popular using the drop down in the upper right.

If a member receives a reply or reaction to their comment, they will receive a notification in the platform and/or via email for them to see and be linked back to their comment to review the reply.

If a speaker or author is assigned to the content piece and they have an active account (an email address associated with their profile), they will receive notifications when their video or blog receives comments.

Learn more about speaker profiles and how to assign them to content here.