Event Q&A Dashboard Settings & Moderation
Enable Q&A in meeting, livestream, webinar, or hybrid events from your event dashboard.
General Q&A vs. Moderated Q&A
Two types of Q&A - general and moderated - can be enabled to fit the needs of your events.
General Q&A creates a Q&A tab in the chat thread for attendees to submit questions to presenters - all questions will be visible to all.
Moderated Q&A puts the visibility controls of questions into the hands of chat moderators, event collaborators or hosts. With moderated Q&A enabled, questions are not visible to any attendees unless they have been approved by the event collaborators, chat moderators, or hosts.
Hide Chat: If you’d like to limit your attendees to only asking questions through Q&A (or moderated Q&A), versus allowing for chat plus Q&A, deselect ‘Enable Chat’ from the edit channel page, or meeting setup and only the Q&A option will appear in the event.
Enabling Q&A in Events
Livestream Events
To enable Q&A or Moderated Q&A in livestream events, you will need to navigate to the event dashboard.
You may control whether questions can be asked anonymously during the event from this page as well
Meeting & Webinar Events
You may control whether questions can be asked anonymously during the event from this page as well
Q&A cannot be enabled in meeting rooms within livestream agendas, roundtables, in-person or 1:1 events.
Moderating Q&A at Events
Native Moderation
Gradual has deployed several native moderation features that automatically moderate Q&A questions and entries so they are appropriate and work to deter spamming:
- Basic profanity filter moderation will block questions and return an error to the user if the text contains profanity
- Gradual is currently using a standard available library of profane terms in English. If you have words or phrases that need to be added to the filter parameter, please reach out to the Gradual team
- Basic content filter moderation will block messages and return an error to the user if the text contains blanks or spaces only
- Rate limits moderation will block messages and return an error to the user if the text is duplicated or messages are sent in rapid succession
Livestream Events - Chat Moderators & Event Collaborators
Chat moderators and Event Collaborators can see all questions posed by attendees, and moderate the chat.
Chat Moderators & users who have been added as Event Collaborators can see all messages, and sort by questions answered questions, unanswered and deleted questions from the drop-down menu in the upper right of the Q&A tab
If they are moderating chat, they do so on the front end, live, during the event:
- Approve questions on the front end during the event, and only those approved questions will appear in the Q&A tab during the event
- Pin a question that is being answered or addressed to the top of the Q&A tab during the event (and unpin, if necessary)
- Mark question(s) as answered (and marked unanswered, if necessary)
- Delete questions (and recover them on the front end by chat moderators during the event or by admins in the channel thread in the dashboard)
- Clear Q&A board which deletes all questions (questions can be recovered one-by-one on the front end by chat moderators during the event or by admins in the channel thread in the dashboard)
- Ban disruptive attendees
Learn more about chat moderators and how to add them to events here.
Learn more about how to add event collaborators here and here.
Meeting & Webinar Events - Hosts, Staff & Event Collaborators
Assigned meeting Hosts, Staff & Event Collaborators can moderate the meeting event chat and they do so on the front end, live, during the event.
- Approve questions on the front end during the event, and only those approved questions will appear in the Q&A tab during the event
- Pin a question that is being answered or addressed to the top of the Q&A tab during the event (and unpin, if necessary)
- Mark question(s) as answered (and marked unanswered, if necessary)
- Delete questions (meeting room questions cannot be recovered if deleted by host)
- Clear Q&A board which deletes all questions (meeting room questions cannot be recovered if deleted by host)
- Ban disruptive attendees
Learn more about how to assign hosts and staff, and their controls here.
Learn more about how to add event collaborators here and here.
Auto-Moderation Tools & Settings
Gradual has deployed several native moderation features that automatically moderate posts and comments so they are appropriate and work to deter spamming:
- Basic profanity filter moderation will return an error to the user if their text contains profanity
- Gradual is currently using a standard available library of profane terms in English.
- If you have words or phrases that need to be added to or excluded from the filter parameter, please see below in 'System Moderation Settings'.
- Basic content filter moderation will return an error to the user if the text contains blanks or spaces only
- Rate limits moderation will return an error to the user if they submit a duplicated post in quick succession
- Filter moderation will block all ASCII text and return an error to the user
Admins to the dashboard are exempt from this auto-moderation as they are assumed trusted users.
System Moderation Settings
You can control profanity filtering across the entire platform from within Settings → System Settings. Changes made here will effect both the Forum and chat messages within events.
You can add words to the auto-moderated list, or add words as exceptions, that would be excluded from the profanity filter and will not be moderated.
