Event Q&A Dashboard Settings & Moderation
Enable Q&A in meeting events, livestream or hybrid events from your event dashboard.
General Q&A vs. Moderated Q&A
Two types of Q&A - general and moderated - can be enabled to fit the needs of your events.
General Q&A creates a Q&A tab in the chat thread for attendees to submit questions to presenters - all questions will be visible to all.
Moderated Q&A puts the visibility controls of questions into the hands of chat moderators or hosts. With moderated Q&A enabled, questions are not visible to any attendees unless they have been approved by the chat moderators or hosts.
Hide Chat: If you’d like to limit your attendees to only asking questions through Q&A (or moderated Q&A), versus allowing for chat plus Q&A, deselect ‘Enable Chat’ from the edit channel page, or meeting setup and only the Q&A option will appear in the event.
Enabling Q&A in Events
Livestream Events
To enable Q&A or Moderated Q&A in livestream events, you will need to navigate to the event dashboard.
You may control whether questions can be asked anonymously during the event from this page as well
Meeting Events
You may control whether questions can be asked anonymously during the event from this page as well
Q&A cannot be enabled in meeting rooms within livestream agendas, roundtables, in-person or 1:1 events.
Moderating Q&A at Events
Native Moderation
Gradual has deployed several native moderation features that automatically moderate Q&A questions and entries so they are appropriate and work to deter spamming:
- Basic profanity filter moderation will block questions and return an error to the user if the text contains profanity
- Gradual is currently using a standard available library of profane terms in English. If you have words or phrases that need to be added to the filter parameter, please reach out to the Gradual team
- Basic content filter moderation will block messages and return an error to the user if the text contains blanks or spaces only
- Rate limits moderation will block messages and return an error to the user if the text is duplicated or messages are sent in rapid succession
Livestream Events - Chat Moderators
Chat moderators are the only users who can see all questions posed by attendees, and moderate the chat. Learn more about chat moderators and how to add them to events here.
Chat Moderators can see all messages, and sort by questions answered questions, unanswered and deleted questions from the drop-down menu in the upper right of the Q&A tab
If they are moderating chat, they do so on the front end, live, during the event.
Chat moderators can:
- Approve questions on the front end during the event, and only those approved questions will appear in the Q&A tab during the event
- Pin a question that is being answered or addressed to the top of the Q&A tab during the event (and unpin, if necessary)
- Mark question(s) as answered (and marked unanswered, if necessary)
- Delete questions (and recover them on the front end by chat moderators during the event or by admins in the channel thread in the dashboard)
- Clear Q&A board which deletes all questions (questions can be recovered one-by-one on the front end by chat moderators during the event or by admins in the channel thread in the dashboard)
- Ban disruptive attendees
Hosts - Meeting Events
Assigned Hosts
Assigned meeting Hosts are the only users who can moderate the meeting event chat and they do so on the front end, live, during the event. Learn more about how to assign hosts and their controls here.
Hosts can:
- Approve questions on the front end during the event, and only those approved questions will appear in the Q&A tab during the event
- Pin a question that is being answered or addressed to the top of the Q&A tab during the event (and unpin, if necessary)
- Mark question(s) as answered (and marked unanswered, if necessary)
- Delete questions (meeting room questions cannot be recovered if deleted by host)
- Clear Q&A board which deletes all questions (meeting room questions cannot be recovered if deleted by host)
- Ban disruptive attendees